Global IT Services Market Size, Share, and COVID-19 Impact Analysis, By Type (Professional Services (System Integration, Training and Education & Consulting) & Managed Services), By Deployment (On-premise & Cloud-based), By Organization Size (Small and Medium Enterprises & Large Enterprises), By Vertical (BFSI, Telecommunication, Healthcare, Retail, Manufacturing, Government and Others), and by Region (North America, Europe, Asia-Pacific, Latin America, Middle East and Africa) Analysis and Forecast 2022-2030

KEY MARKET INSIGHTS

The global IT services market was valued at USD 1,114.22 Bn in 2021. The market is projected to grow USD 2854.76 Bn in 2030, at a CAGR of 4.5%.

Companies are implementing IT services all over the world as a result of the advent of automation, which eliminates tedious tasks, and massive changes in client demand, such as tailored pricing and improved customer experience. The COVID-19 epidemic also put the professional services sector to the test by requiring them to widely utilize remote working and modify their business plans in response to the quickly shifting market conditions. The COVID-19 outbreak has also spurred a number of technological developments across industries. Companies used technology to survive the pandemic by concentrating on resource management and talent recruiting.

Companies are restructuring their business strategies to guarantee they have the necessary skill sets, resources, and tools to gain an advantage in the long run as they prepare for potential problems that may lie ahead. In addition to providing numerous other advantages including improved business processes, precise forecasting, Business Intelligence (BI), IT professional services, decreased resource wastage, and assist firms in locating cost-saving opportunities. Numerous businesses are anticipated to use IT specialists to optimize their operations following the pandemic, further fostering economic expansion.

COVID-19 ANALYSIS

The impact of COVID-19 has accelerated the affect across different industries. Despite, disruptions in the global supply chain, a lower demand for imported goods and services, and a rise in the unemployment rate are all signs of the negative effects of various containment-related actions. Due to historically low interest rates, significant drops in equity and commodity prices, and heightened risk aversion, the financial market has become more volatile. To improve operations and make work easier throughout the pandemic, organizations have mostly stabilized and improved their infrastructure. High-tech emergency framework systems and agile teams are well-equipped in the virtual war rooms to support challenges, offer appropriate aid, and find resolutions without impeding work.

Another important measure adopted to deal with the virtual working system brought on by COVID-19 is the security of critical processes and systems. Continuous process improvement, regular management of authentication protocols and bug fixes, management of service-level agreements and contracts are a few other delicate, important, and significant aspects that have emerged as a result of the COVID-19's effects on the market or industry for IT services.

TREND

Integration with Advanced Technologies Including Blockchain, AI, IoT Favoring Market Growth

The IT service offerings are likely to be impacted by trends like 5G, AR, Blockchain, and AI. The development of 5G technology will probably make it possible for businesses to install networks on their property. The digital transformation is anticipated to make it possible to either upgrade current networks to LTE or implementation of the latest networks using local frequencies. To enable the autonomy and automation of complex systems, real-time IT locations must be established. Moreover, IoT, AI, and machine learning are gaining traction across the world.

DRIVERS

Growing Demand for IT Infrastructure Across Enterprises

The growing demand for IT infrastructure across enterprises is likely to fuel the growth of the global IT services market. The trend that started with software has shifted to hardware when it comes to consumption-based pricing models and is gaining attention across different businesses. This transition from capital to operational minimal capital, spending lowers risk, and enables flexibility.

Increasing Adoption of Cloud-based Deployments

The increasing adoption of cloud-based deployments will accelerate the IT services by lowering IT costs, better scalability, access to automatic updates, etc., will favor the market growth. Different verticals have started adopting cloud services due to the demand of cloud deployments. Moreover, the data storing capacity is huge than the on-premises deployment. Enterprises are adapting according to client demands in spite using conventional deployments.

RESTRAINT

Concerns Pertaining to Lack of Standardization

IT service performance in organizations depends on a lot of variables and frequently varies with the firms. Similar to people, every business is different, and as a result, uses particular technology to address the individual business solution. As a result, businesses find it challenging to predict the feasibility of IT services based on the success rate of the same technology in other companies due to a lack of standards. Due to shifting business requirements, an increase in security breaches and cyberattacks, and growing data security concerns, it is becoming more and more important to meet regulatory requirements.

SEGMENTATION INSIGHT

The global IT Services market is segmented by Type (Professional Services (System Integration, Training and Education & Consulting) & Managed Services), By Deployment (On-premise & Cloud-based), By Organization Size (Small and Medium Enterprises & Large Enterprises), By Vertical (BFSI, Telecommunication, Healthcare, Retail, Manufacturing, Government and Others) and Region. Based on the type, the market is managed categorized into professional services (system integration, training and education & consulting) & managed services. Based on deployment, the market is managed categorized into on-premise & cloud-based. Based on organization size, the market is managed categorized into small and medium enterprises & large enterprises. Based on vertical, the market is managed categorized into bfsi, telecommunication, healthcare, retail, manufacturing, government and others. Based on the region, the market is managed categorized into North America, Europe, Asia-Pacific, Latin America, Middle East and Africa.

By Type

Based on type, is managed categorized into professional services (system integration, training and education & consulting) & managed services. The professional services segment is expected to dominate the market share of global IT services market owing to increasing use of project management services by small and medium-sized businesses. These services can also be tailored to an organization's needs in order to fulfil client requests, assisting them in improving operational effectiveness and completing projects on schedule and within the allotted budget. For instance, in October 2020, Twenty5 launched Integrated Project Pricing & Estimating (iPE) application for professional services industry.

By Deployment

Based on deployment, the market is managed categorized into on-premise & cloud-based. The cloud-based segment is expected to dominate the market share of global IT services market owing to increasing adoption of SaaS and PaaS based offerings across enterprises. Firms are shifting their operations to cloud-based systems due to the simplicity of deployment and lower cost of installation. It also aids businesses in enhancing efficiency, responsiveness, accessibility, and scalability, which is fueling the demand for cloud implementation. For instance, TCS have launched cloud solution for subscription based business models to focus on retaining their customers which will enable to switch to as-a-service models.

REGIONAL INSIGHTS

The global IT services market is managed categorized into North America, Europe, Asia-Pacific, Latin America, Middle East and Africa.

North America region is expected to dominate the market share of global IT services market owing to growing adoption of innovation technologies and the presence of major players are few factors which is driving the demand favoring the market region. Adopting emerging technologies like IoT, AI, machine learning (ML), robotics, blockchain, and data science to gain competitive advantage. However, Asia Pacific region is expected to witness highest growth rate during the forecast period of global IT services market due to increasing penetration of smart connected devices and population across the region. Moreover, developing economies like China and India are concentrating on IT development, creating a plethora of prospects for IT professional services throughout APAC. The Asia Pacific area also contains a high number of SMEs; whose everyday operations are primarily dependent on professional services.

LIST OF KEY COMPANIES PROFILED:

• Citrix Systems Inc.
• Infosys Limited
• Cisco
• Dell Inc.
• IBM Corporation
• Hewlett Packard Enterprise Development LP
• Microsoft
• HCL Technologies Limited
• Cognizant
• Tata Consultancy Services Limited
• Wipro
• Toshiba Group
• Verizon Communications Inc.
• FUJITSU
• Others

KEY INDUSTRY DEVELOPMENTS:

• September 2021- Hewlett Packard Enterprise acquired Zerto to manage and protect the data from edge to cloud.
• January 2021- IBM Corporation has collaborated with Atos to enable companies accelerate their digital transformation and enhance business processes.
• June 2020- Netmagic has announced the partnership with VMware to launch SimpliInsight Services powered by VMware CloudHealth service in India.

SEGMENTATION:

By Type

• Professional Services
  • System Integration
  • Training and Education
  • Consulting
• Managed Services

By Deployment

• On-premise
• Cloud-based

By Organization Size

• Small and Medium Enterprises
• Large Enterprises

By Vertical

• BFSI
• Telecommunication
• Healthcare
• Retail
• Manufacturing
• Government
• Others

By Region

• North America- U.S., Mexico, Canada
• Europe- UK, France, Germany, Italy, Spain, Rest of Europe
• Asia-Pacific- China, Japan, India, South Korea, Rest of Asia Pacific
• South America- Brazil, Argentina, Colombia, Rest of South America
• The Middle East and Africa- GCC, South Africa, Rest of Middle East & Africa